Projects
Here are a few examples of projects we've worked on...
Architected and managed the implementation of new data center Cisco video conferencing infrastructure equipment, alongside video infrastructure upgrades and enhancements for numerous organizations.
Coordinated a transition from WebEx to Zoom for audio and data conferencing to over 10,000 users. Set up training and supported the team to ensure a seamless shift from one platform to the new standard.
Migrated over 10,000 users from individual subscriber and Cisco Jabber accounts to Slack. Project managed the deployment and successful implementation of Slack Enterprise.
Implemented Amazon Connect for a 20 agent High-Tech organization's internal Help Desk support group in the Philippines. Worked closely with the third-party contact center provider and AWS to ensure calls were delivered correctly utilizing various call routing features to ensure our quality of service.
Reduced telecommunications carrier billing by $300,000 annually for one organization and $200,000 for a second organization by cutting additional costs in maintenance, warranty, and services.
Implemented and trained employees on large-scale collaboration technologies such as Cisco Jabber and Webex, GoToMeeting, and Intercall solutions for organizations to reduce travel and increase productivity.
Coordinated a conversion of over 2500 NEC phones to Cisco VOIP in one weekend for a large organization.
Architected and managed Cisco VOIP & Avaya telephones systems and installations globally.
Architected and implemented 15 Cisco telepresence video conferencing units in two and a half months.
Completed a total of 85 Cisco telepresence installations within two years throughout the Bay Area.
Telepiphany blends the best of technology with industry-leading experts and customer service to ensure your project is completed seamlessly.
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