Telepiphany was established to curate my thirty-year long career managing projects, partners, and teams for organizations small and large into a specialized service that strives to provide exceptional service, getting projects done.

Throughout my career I took on the Project Manager position to lead and oversee the completion of various Telecommunications projects. Project Managing is a role that comes naturally to me, and there is no better feeling than seeing a project completed while exceeding expectations, leading to a happy customer. In fact, in my most recent roles, I took over projects that were not progressing, and I was able to push the projects forward quickly with excellent results.

Telepiphany is here to simplify your deliverables, costs, and timeframes, and manage your project through to completion. I'm committed to simplifying both the paperwork and process, and clearing any obstacles that may keep us from moving forward. My projects are completed in the time frame we mutually agree is achievable: as soon as the plan is approved, Telepiphany will immediately work towards completing your project, as promised.

I am here to be "Professionally Persistent" in getting the job done, while treating everyone involved with respect and courtesy.

My goal and the ultimate goal of Telepiphany is to

"Always Exceed Customer Expectations"

I look forward to partnering with you, and seeing your project through to completion at the highest quality.

Michael Henderson
CEO, Telepiphany, LLC.

Summary of Accomplishments

  • Over 5,000 Cisco VOIP Telephony installations
  • Telecommunications billing & maintenance audits saving over $1.5 million annually
  • Cisco Video conferencing deployments for three organizations totaling over 150 end points
  • Individually managing over 100 Unified Communications projects

Subject Matter Expertise

  • Voice and video architecture
  • Telehealth for hospitals using video conferencing, iPads
  • Unified Communications Project Management
  • Cisco Telepresence Infrastructure
  • Cisco VOIP telephony installations


  • MOR Leadership Academy
  • Cisco CIPT V1 Certification
  • Lean Leadership Training
  • ITIL Training
  • vCom 2013 Customer of the Year award

Additional Achievements

  • Architected and managed the implementation of new data center Cisco video conferencing infrastructure equipment, alongside video infrastructure upgrades and enhancements for numerous organizations.
  • Coordinated a conversion of over 2500 NEC phones to Cisco VOIP in one weekend for a large organization.
  • Took over project management of an Avaya Call Center upgrade for numerous clinics in Arizona that had been stalled for two and a half years, completing it in three months.
  • Architected and managed Cisco VOIP & Avaya telephones systems and installations globally.
  • Reduced telecommunications carrier billing by $300,000 annually for one organization and $200,000 for a second organization by cutting additional costs in maintenance, warranty, and services.
  • Implemented collaboration technologies such as Cisco Jabber, Cisco Webex, GoToMeeting, and Intercall solutions for organizations to reduce travel and increase productivity, and trained employees to assist in the adoption of the new technologies.
  • Architected and implemented 15 Cisco telepresence video conferencing units within two and a half months.
  • Completed a total of 85 Cisco telepresence installations within two years throughout the Bay Area.

Areas of Interest and organizations I support