Thank you for taking the time to visit my Telepiphany website.
Telepiphany was established to bring my thirty-year career managing projects, partners, and teams for organizations small and large. Specializing in getting projects finally done.
Throughout my career I have managed all my technology projects as I did not have Project Manager's assigned. Specifically with the various Telecommunications projects I have completed. Project Managing is a role that comes naturally and I get a lot of pleasure seeing a project completed. More important than just completed is completed and exceeded all expectations. Most important, a happy customer.
My most recent roles were taking over projects that were not progressing and the customer was frustrated and wanted the project finally done!
That is where Telepiphany can come in, simplify your project deliverables, costs, timeframes and manage it through completion. My style is to simplify the paperwork and process and clear any obstacles which will prohibit us from moving forward. My projects are completed in the time frame we mutually agree achievable. Once it is approved, we work immediately towards completing the project as promised.
And my approach is to be "Professionally Persistent" in getting the job done, while treating everyone involved with respect and courtesy. I have one goal and that is to get your project FINALLY done.
My goal and the goal of Telepiphany is:
"Exceeding Customer Expectations"
Michael Henderson
CEO, Telepiphany, LLC.
Summary of Accomplishments
- Over 5,000 Cisco VOIP Telephony installations
- Telecommunications billing & maintenance audits saving over $1.5 million annually
- Cisco Video conferencing deployments for three organizations totaling over 150 end points
- Individually managing over 100 Unified Communications projects
Subject Matter Expertise
- Voice and video architecture
- Telehealth for hospitals using video conferencing, iPads
- Unified Communications Project Management
- Cisco Telepresence Infrastructure
- Cisco VOIP telephony installations
Certifications/Awards
- MOR Leadership Academy
- Cisco CIPT V1 Certification
- Lean Leadership Training
- ITIL Training
- vCom 2013 Customer of the Year award
Additional Accomplishments
- Architected and managed the implementation of new data center Cisco video conferencing infrastructure equipment. Architected and managed video infrastructure upgrades & enhancements for numerous organizations
- Coordinated a conversion of over 2500 NEC phones to Cisco VOIP in one weekend for a large organization
- Took over project management of an Avaya Call Center upgrade for numerous clinics in Arizona. The project was stalled for two and a half years prior to me taking over the project, which we then completed in three months
- Architected and managed Cisco VOIP & Avaya telephones systems and installations globally
- Reduced telecommunications carrier billing by $300,000 annually for one organization and $200,000 a second organization. Reduced additional costs in maintenance, warranty and services for Telecommunications
- Implemented collaboration technologies such as Cisco Jabber, Cisco Webex, GoToMeeting, and Intercall solutions for organizations to reduce travel and increase productivity. Trained employees to assist in adoption of the technologies
- Architected and implemented 15 Cisco telepresence video conferencing units with two and a half months
- Completed a total of 85 Cisco telepresence installations within two years throughout the Bay Area