About Michael Henderson

I have over thirty years of experience in telecommunications, audio / visual, video conferencing and collaboration tools using multiple providers, technologies, and partners. I have introduced these technologies and expertise to various positions across top tier organizations including Franklin Templeton, Clorox, Digital Island, Electronic Arts, Stanford Hospital and Clinics, and most recently as the Unified Communications Manager at Stanford Children's Health. I have served as a subject matter expert providing technology and telecommunications consulting for large and small companies, helping them enhance their communications strategies. I continue to be driven by working with new technologies and promoting these technologies. I am an advocate for Unified Communications. I believe it will continue to be a key contributor in assisting companies to reduce travel while increasing efficiencies and productivity, especially with the increasing adoption of mobile devices and social media. Throughout my career I have managed all of my technology projects and have successfully delivered on time and on budget.

Summary of Accomplishments

  • Over 5,000 Cisco VOIP Telephony installations
  • Telecommunications billing & maintenance audits saving over $1.5 million annually
  • Cisco Video conferencing deployments for three organizations totaling over 150 end points
  • Individually managing over 100 Unified Communications projects

Subject Matter Expertise

  • Voice and video architecture
  • Telemedicine for hospitals using video conferencing, iPads
  • Unified Communications Project Management
  • Cisco Telepresence Infrastructure
  • Cisco VOIP telephony installations

Certifications/Awards

  • MOR Leadership Academy
  • Cisco CIPT V1 Certification
  • Lean Leadership Training
  • ITIL Training
  • vCom 2013 Customer of the Year award

Additional Accomplishments

  • Architected and managed the implementation of new data center Cisco video conferencing infrastructure equipment. Architected and managed video infrastructure upgrades & enhancements for numerous organizations
  • Coordinated a conversion of over 2500 NEC phones to Cisco VOIP in one weekend for a large organization
  • Took over project management of an Avaya Call Center upgrade for numerous clinics in Arizona. The project was stalled for two and a half years prior to me taking over the project, which we then completed in three months
  • Architected and managed Cisco VOIP & Avaya telephones systems and installations globally
  • Reduced telecommunications carrier billing by $300,000 annually for one organization and $200,000 a second organization. Reduced additional costs in maintenance, warranty and services for Telecommunications
  • Implemented collaboration technologies such as Cisco Jabber, Cisco Webex, GoToMeeting, and Intercall solutions for organizations to reduce travel and increase productivity. Trained employees to assist in adoption of the technologies
  • Architected and implemented 15 Cisco telepresence video conferencing units with two and a half months
  • Completed a total of 85 Cisco telepresence installations within two years throughout the Bay Area